The client’s approval for work to commence shall be deemed a contractual agreement between the client and VANESSA TSANG.

Important approval for the work to commence and payment of the advance fee indicates that the client accepts the terms and conditions outlined in this document.

Registration Charges

All third party costs arising from the registration of a domain name shall be met by the Client. VANESSA TSANG recommends that clients register their own domain names so that they have full ownership of these except where I have registered a domain name on the client’s behalf.


Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.


Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, site graphics and design proposals. For higher cost websites this will be included but for low cost sites (below £1000) please bear in mind that unless previously agreed, only one concept is possible. You should therefore ensure that you let me have your preferred colour scheme, fonts and design requirements beforehand. If you don’t do this I will design the website appropriately but if it is not to your taste we may not be able to rework the website without additional charges. This is why it is often best to show me another or other websites that you like as an example of what you require.

Advance Payment

An advance payment of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable.

Bank transfer payments (BACS in UK Pounds Sterling) can be accepted once I have received the signed contract agreement from you within the agreed time frame.

Late Payment

Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

Future Site Problems

Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is highly unlikely that these will affect your website, and VANESSA TSANG will endeavour to protect it from this as much as I can during its creation.  I cannot be held responsible for problems that develop on completed sites as a result of illegal activity.

Site Licensing

Should you wish to move source code from my hosting environment, I will upon a fee of 50% of the initial development price then grant a full license for you to migrate the source code and all graphics, branding, images and databases.

Clients' Responsibilities with Regard to Copyright

In situations where the client provides images, text, animations or any other content for their graphic design and / or website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by Vanessa Tsang in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single graphic design and / or website and may not be used in publicity material. The graphic designer and / or website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the graphic design and / or site for other purposes please contact me for clarification.

Search Engine Promotion

VANESSA TSANG is not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While I can optimise your site for this, I am unable to make any guarantees about the success of any search engine promotion activity.

IMPORTANT! Failure to Provide Required Graphics / Website Content

To remain efficient we must ensure that work I have programmed is carried out at the scheduled time. On occasions I may have to reject other work and enquiries to ensure that your work is completed at the time arranged. This is why I ask that you provide all the required information in advance. On any occasion where I cannot progress your graphics / website project because you have not provided the required information when you have agreed to do so, and I am delayed as result, I reserve the right to impose a surcharge of up to 25%. Also, if your job involves Search Engine Optimisation I need the text content for your site in advance so that the SEO can be planned and completed efficiently. If you agree to provide me with the required information and subsequently fail to do so within four weeks of project commencement, I reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says do not give me the go ahead to start until you are ready to do so.

NOTE: Text content should be delivered as a Microsoft Word (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact me if you need clarification on this.


The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then I will accept these changes with the provision that additional charges may have to be negotiated.

All quotations will have an expiry stated at the bottom of the document and this is generally 8 weeks from the date I send it to my client.

Payment Terms

Payment is currently accepted by BACS in UK Pounds Sterling, unless otherwise agreed.


Payment of any balance will be due within 30 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.

Currently I am not VAT registered and I do not charge VAT. Therefore, all my invoices do not include VAT.

Future Support

The website is provided to and accepted by the client as a fully functioning, completed work. VANESSA TSANG is not responsible for future support. This support can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.

Compliance with E-commerce, Accessibility or Other Regulations

I design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with standing regulations. I cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request (a fee may apply), but in any business where complex compliance issues exist I recommend that the client takes legal advice from their company lawyer.


Should VANESSA TSANG waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit VANESSA TSANG to waive the same clause on any other occasion.

By agreeing to these terms and conditions your statutory rights are not affected. VANESSA TSANG reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact me.

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